Executive Summary & Target Audience

Executive Summary

Convo is a secure and accessible mobile application designed to facilitate Video Relay Service (VRS) for the Deaf and hard-of-hearing communities. Built with privacy, usability, and compliance at its core, the platform enables real-time communication through qualified British Sign Language (BSL) interpreters. No client IT integration is required for core use of the app.

This white paper outlines the security, privacy, and operational framework that underpins the platform, including our alignment with UK and international standards such as ISO/IEC 27001, UK GDPR, and Cyber Essentials Plus.

Target Audience

This whitepaper is intended for decision-makers, security officers, technical teams, and organisations interested in understanding the Convo platform's security, privacy, operational framework, and public bodies procuring accessible communications services.

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