Security, Privacy & Compliance

Version: 1.3
Last updated: 22 August 2025

Overview
Convo is a secure and accessible mobile application designed to provide Video Relay Service (VRS) for the Deaf and hard-of-hearing community. With privacy, usability, and compliance at its core, Convo makes it possible to connect with qualified BSL interpreters in real time – without requiring integration into client IT systems.

This series outlines Convo’s security, privacy, and operational framework, including compliance with ISO 27001, Cyber Essentials Plus, GDPR, and PCI DSS v4.0.

Who is this for?
This whitepaper is designed for:

• Security officers and compliance managers

• IT and technical teams

• Decision-makers exploring accessible communication tools

• Organisations seeking reassurance on data security and privacy

Explore the Whitepaper

Use the links below to view each section:

1. Executive Summary & Target Audience

2. Platform Overview & Key Features

3. Accessibility & User Experience

4. Compliance & Certifications

5. Data Security & Privacy

6. Network & Application Security

7. Business Security Practices

8. Breach Notification Process

9. Infrastructure Security (Cloud & Physical)

10. Conclusion – Why Convo Is Trusted
    
    

Need the full document? Download the PDF whitepaper.